Privacy Policy

Information We Collect

Account Information

To provide our service, we collect:

• Email address (for account access and support)
• Payment information (processed securely through Stripe)
• Account settings and preferences

Service Usage Data

We collect minimal technical information to operate our service:

• Phone numbers you purchase (necessary for service provision)
• Call and message metadata (timestamps, duration, sender/receiver numbers)
• Service usage statistics (for billing and system optimization)

What We DON'T Collect

How We Use Your Information

We use collected information solely to:

• Provide and maintain the Switchline service
• Process payments and manage subscriptions
• Provide customer support when requested
• Comply with legal obligations and prevent abuse
• Improve service performance and security

Data Security

We implement industry-standard security measures:

• Encryption: All data in transit and at rest is encrypted using AES-256
• Access Controls: Strict employee access controls and regular security audits
• Infrastructure: Secure hosting with reputable cloud providers
• Monitoring: 24/7 security monitoring and incident response procedures

Data Sharing and Disclosure

We share information only in these limited circumstances:

Service Providers

We work with trusted third parties who help us operate our service:

• Twilio: Telecommunications infrastructure (call/SMS routing)
• Stripe: Payment processing
• Cloud hosting providers: Secure infrastructure

Legal Requirements

We may disclose information when required by law:

• Valid court orders or subpoenas
• Law enforcement requests with proper legal authority
• Emergency situations involving imminent harm

Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data

To exercise these rights, contact us at admin@switchline.app

Data Retention

We retain data only as long as necessary:

• Account data: Until you delete your account
• Billing records: As required by tax and accounting laws (typically 7 years)
• Phone numbers: Only while active on your account
• Usage metadata: 90 days for operational purposes

International Transfers

Switchline operates primarily in the United States. If you're accessing our service from outside the US, your data may be transferred to, stored, and processed in the US where our servers are located.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

Children's Privacy

Switchline is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.