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Enterprise Security

Military-grade encryption and security protocols protect every communication on Switchline.

Security-First Architecture

Every aspect of Switchline is designed with security at its core. We use the same encryption standards trusted by banks and government agencies.

Our Security Promise

Your privacy and security are non-negotiable. We implement multiple layers of protection to ensure your communications remain completely private and secure.

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Zero Knowledge

We never store call content or message details

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End-to-End Encryption

AES-256 encryption for all data transmission

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Infrastructure Security

SOC 2 compliant hosting and monitoring

Encryption Standards

Data in Transit

All communications between your device and our servers use:

  • TLS 1.3: Latest transport layer security protocol
  • Perfect Forward Secrecy: Unique session keys for each connection
  • Certificate Pinning: Protection against man-in-the-middle attacks
  • HSTS: HTTP Strict Transport Security enforcement

Data at Rest

All stored data is protected with:

  • AES-256 Encryption: Military-grade symmetric encryption
  • Key Management: Hardware security modules (HSMs) for key storage
  • Database Encryption: Transparent data encryption (TDE)
  • Backup Security: Encrypted backups with separate key management

Infrastructure Security

Cloud Security

Our infrastructure is built on enterprise-grade cloud platforms:

  • Multi-Cloud Architecture: Distributed across multiple providers for redundancy
  • Private Networks: Isolated VPCs with strict access controls
  • DDoS Protection: Advanced protection against distributed attacks
  • Geographic Distribution: Data centers across multiple regions

Access Controls

  • Multi-Factor Authentication: Required for all staff access
  • Zero Trust Architecture: Verify every access request
  • Principle of Least Privilege: Minimal access rights for all users
  • Regular Access Reviews: Quarterly audits of all permissions

Monitoring and Detection

24/7 Security Operations

Our security team monitors for threats around the clock:

  • SIEM System: Security Information and Event Management
  • Threat Intelligence: Real-time updates on emerging threats
  • Automated Response: Immediate reaction to detected anomalies
  • Incident Response Team: Dedicated security professionals on-call

Proactive Security Measures

  • Vulnerability Scanning: Daily automated security assessments
  • Penetration Testing: Quarterly third-party security audits
  • Security Patches: Automatic updates for critical vulnerabilities
  • Code Reviews: Security-focused development practices

Data Protection Practices

Zero Knowledge Architecture

By design, we cannot access your call content or message details - they are never stored on our systems.

Data Minimization

We collect only the absolute minimum data required:

  • Account Data: Email and payment information only
  • Service Metadata: Call/SMS timestamps and numbers (not content)
  • No Personal Information: Names, addresses, or IDs are never required
  • Automatic Deletion: Metadata automatically purged after 90 days

Data Segregation

  • Customer Isolation: Each account's data is completely isolated
  • Environment Separation: Production, staging, and development environments are separate
  • Regional Compliance: Data stored according to local regulations

Compliance and Certifications

SOC 2 Type II

Annual compliance audits for security, availability, and confidentiality

GDPR Compliant

Full compliance with European data protection regulations

CCPA Compliant

California Consumer Privacy Act compliance and user rights

TCPA Compliant

Telephone Consumer Protection Act compliance for all communications

Security Frameworks

Our security program aligns with industry standards:

  • NIST Cybersecurity Framework: Comprehensive security controls
  • ISO 27001: Information security management standards
  • OWASP Top 10: Application security best practices
  • CIS Controls: Center for Internet Security guidelines

Business Continuity

Disaster Recovery

We maintain comprehensive disaster recovery procedures:

  • Backup Systems: Real-time data replication across multiple sites
  • Failover Procedures: Automatic switching to backup systems
  • Recovery Testing: Monthly disaster recovery drills
  • Business Continuity Plan: Documented procedures for all scenarios

High Availability

  • 99.9% Uptime SLA: Guaranteed service availability
  • Load Balancing: Traffic distributed across multiple servers
  • Geographic Redundancy: Services replicated across regions
  • Proactive Monitoring: Early detection and resolution of issues

Security Transparency

Regular Reporting

We believe in transparency about our security practices:

  • Security Bulletins: Prompt notification of any security incidents
  • Transparency Reports: Annual reports on data requests and compliance
  • Audit Results: Public summaries of third-party security audits
  • Responsible Disclosure: Bug bounty program for security researchers

Contact Security Team

For security-related inquiries or to report vulnerabilities:

Security Email: admin@switchline.app

All security reports are handled with highest priority

Security is Our Foundation: Every feature, every update, and every decision at Switchline prioritizes your security and privacy above all else.